NFA personnel inspect the roof of Century 21, a famous lower Manhattan department store directly across from where the World Trade Center towers stood. The devastation of 9/11 caused major damage to the Century 21 building and the store’s contents which were covered with ash and soot. NFA was retained to assist the owners with their financial recovery and the store was open for business quickly.

NFA also served several other businesses during 9/11 including brokerage firms, restaurants, office buildings, athletic clubs, financial institutions, medical centers, and other retailers. NFA also handled the losses for Monster.com and Sbarro Inc.