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NFA home
Facebook Twitter Linkedin YouTube
        Toll Free Hotline
1-800-777-3333
About Us
& Personnel

Retaining NFA
Clients
Case Studies
Commercial
& Industrial

Governmental
& Institutional

Residential
& Condo

Articles
& Misc


NFA home
1-800-777-3333
Facebook Twitter Linkedin YouTube
About Us
& Personnel

Retaining NFA
Clients
Case Studies
Commercial
& Industrial

Governmental
& Institutional

Residential
& Condo

Articles
& Misc



NFA Adjusters

 

Ryan Adams

Licensed Adjuster
Email: radams@nfa.com
Office: (716) 664-2620 Ext. 4002
1-800-888-3333
Cell: (716) 989-9060
Ryan joined NFA as a licensed public adjuster in 2012. He attended Robert Morris University and received a BA in Communications. Before joining NFA he was employed with Nationwide Insurance and Travelers Insurance in the property claims division. Ryan specializes in handling residential and commercial losses.

Salvatore Bonanza

Licensed Adjuster
Email: sbonanza@nfa.com
Office: (315) 437-7400 Ext. 4002
1-800-999-3333
Cell: (315) 276-8374
 

P. Joseph Braunscheidel

Licensed Adjuster
Email: jbraunscheidel@nfa.com
Office: (716) 689-7700 Ext. 1015
1-800-777-3333
Cell: (716) 609-1132
Joe joined NFA in 2003 as a Licensed Public Adjuster. He previously held a variety of positions with State Farm Fire & Casualty Co., including Team Manager, and has extensive customer service experience in personal and commercial claims. His Business Administration degree is from Buffalo State College.

Daniel K. Burns

Licensed Adjuster
Email: dburns@nfa.com
Office: (716) 664-2620 Ext. 4003
1-800-888-3333
Cell: (716) 969-1223


 

Joseph R. Charrier

Regional General Adjuster
Email: jcharrier@nfa.com
Office: (716) 689-7700 Ext. 7001
1-800-777-3333
Cell: (207) 776-8187
Joe entered the public insurance adjusting profession over 30 years ago and is licensed in more than 20 states. He was the principle of Atlantic Adjusters, a New England public adjusting firm. He joined NFA as Regional General Adjuster in 2015 with experience successfully negotiating multi-million dollar settlements including commercial, industrial, municipal and residential claims.

Tyler Charrier

Licensed Adjuster
Email: tcharrier@nfa.com
Office: (585) 272-8220 Ext. 2018
1-800-570-8220
Cell: (585) 689-1153
 

Kim S. Connors

Chief Financial Officer
Licensed Adjuster
Email: kconnors@nfa.com
Office: (716) 689-7700 Ext. 1043
1-800-777-3333
Kim is NFA's CFO and assists in day-to-day operations. She graduated from the Rochester Institute of Technology with a degree in Accounting. She is a Certified Public Accountant and a Licensed Public Adjuster. Before joining NFA, she worked in private practice.

Dax Conley

Licensed Adjuster
Email: dconley@nfa.com
Office: (905) 643-6262 Ext. 6012
1-800-790-2622
Cell: (416) 417-4172
 

Patrick M. Donnelly

Manager - Rochester Office
Licensed Adjuster
Email: pdonnelly@nfa.com
Office: (585) 272-8220 Ext. 2006
1-800-570-8220
Cell: (585) 303-4406
Pat served with the Prudential Property and Casualty Insurance Company as a Senior Property Claims Adjuster before joining NFA as a Licensed Public Adjuster. His broad knowledge of the insurance industry proves invaluable when working with clients in analyzing both commercial and residential property claims.

Michael Duester

Licensed Adjuster
Email: mduester@nfa.com
Office: (315) 437-7400 Ext. 3013
1-800-999-3333
 

Alden E. Favro, III

Executive General Adjuster
Email: afavro@nfa.com
Office: (585) 272-8220 Ext. 2008
1-800-570-8220
Cell: (585) 303-4408
Al joined NFA in 1995, after serving as Claims Supervisor for the General Accident Insurance Company. Al has handled numerous complex claims from all major hurricanes since 1989 and worked with many business owners that suffered extensive damage from the 9/11 tragedy. He is a graduate of St. John Fisher College with a degree in Management.

Frank Fini

Licensed Adjuster
Email: ffini@nfa.com
Office: (905) 643-6262 Ext. 6002
1-800-790-2622
Cell: (416) 275-5002
Frank is a Licensed Public Adjuster and joined NFA in 1993. He has a strong background in commercial and residential insurance policies and Ontario provincial regulations which allow him to coordinate complex losses. A member of the Insurance Institute of Canada, Frank has a B.A. in Marketing Management from York University.

Daniel P. Graff

Licensed Adjuster
Email: dgraff@nfa.com
Office: (716) 689-7700 Ext. 1010
1-800-777-3333
Cell: (716) 583-7710
Dan is a Licensed Public Adjuster. Before joining NFA in 1998, he was a Multi-Line Adjuster with GAB Business Services and a Senior Claims Representative with Aetna/Travelers Insurance Companies. Dan graduated with a B.S. in Business Administration from SUNY Oswego and earned an MBA in Professional Accounting from Canisius College.

Rod Hammond

Licensed Adjuster
Email: rhammond@nfa.com
Office: (905) 643-6262 Ext. 6010
1-800-790-2622
Cell: (416) 801-5132
Rod is a Licensed Public Adjuster and joined NFA in 2006, bringing more than 30 years of experience in insurance adjusting. Before NFA, he worked at Continental Insurance, Fireman’s Fund, William K. Miller Insurance Adjusters, and Crawford Adjusters Canada.

David D. LeBlanc

Vice President - Toronto Office
Licensed Adjuster
Email: dleblanc@nfa.com
Office: (905) 643-6262 Ext. 6008
1-800-790-2622
Cell: (647) 212-4090
David joined NFA in 2006 after holding key positions in finance and management with a fortune 500 company. He earned the prestigious designation Chartered Insurance Professional and has a B.S. in Economics from McMaster University, Dave currently manages the Canadian branch offices of NFA.

Anthony R. Maffei

Licensed Adjuster
Email: amaffei@nfa.com
Office: (212) 285-2844 Ext. 1005
1-800-777-3333
Cell: (732) 439-6633
 

John A. McCoulf

Executive General Adjuster
Email: jmccoulf@nfa.com
Office: (716) 689-7700 Ext. 1012
1-800-777-3333
Cell: (716) 583-7712
John joined NFA in 1978 as a Licensed Public Adjuster and handles complex commercial and residential claims throughout the United States. He has served on all of NFA's large loss and hurricane teams since joining the company. He previously served with General Adjustment Bureau and with Hartford Insurance Group. He is a graduate of the University of Buffalo.

Peter Merle

Licensed Adjuster
Email: pmerle@nfa.com
Office: (585) 272-8220 Ext. 2017
1-800-570-8220
Cell: (585) 967-2015
Peter is a licensed Public Adjuster with more than 40 years experience in the insurance industry He began his career with INA–Insurance Company of North America, was employed by Utica Mutual, Marsh & McLennan, and ran his own claims consulting. He is past President of the Rochester Claims Association and is a graduate of St. John Fisher College.

George R. Milnes

Licensed Adjuster
Email: gmilnes@nfa.com
Office: (905) 643-6262 Ext. 6009
1-800-790-2622
Cell: (416) 417-7647
A Licensed Public Adjuster, George has 40 years of experience with general insurers and independent adjusting firms and an indepth knowledge of construction, smoke and water migration issues, and restoration principles. He was a founding member of the Toronto Home Builders Association Renovation Council.

Jim Mullaley

Licensed Adjuster
Email: jmullaley@nfa.com
Office: (315) 437-7400 Ext. 3002
1-800-999-3333
Cell: (315) 460-5411
Jim joined NFA in 2014 after working as a Field Adjuster in the Property Department with Travelers Insurance. He handles residential and commercial claims for NFA. Jim has a B.A. in Business Marketing from Mercyhurst College and M.S. in Education from Elmira College.

Frank W. Murphy

Licensed Adjuster
Email: fmurphy@nfa.com
Office: (315) 265-2686
1-800-999-3333
Cell: (315) 244-5683
Frank joined NFA as a Licensed Public Adjuster in 2003. His 35 years of experience in the insurance industry includes more than 15 as a Large Loss Adjuster for Travelers Insurance Co. where he handled liability, as well as large commercial and residential losses, and loss of income claims. He has worked extensively with accountants, attorneys and investigators.

Brian Niland

Executive Director
Licensed Adjuster
Email: bniland@nfa.com
Office: (315) 437-7400 Ext. 1008
1-800-999-3333
Cell: (315) 459-1841
Brian has been with NFA since the early 1990’s. He began his career at NFA while still in school working summers as an estimator. He joined NFA full time as an adjuster in 1995. He was director of Sales for Raymour and Flanigan in Rhode Island, Massachusetts and Connecticut, before returning to NFA to serve at the corporate level as Executive Director. Brian is licensed in 22 states and has served on the National Association of Public Insurance Adjusters (NAPIA) board of directors. He has a degree in Accounting from Boston College.

Dennis E. Niland, SPPA

Executive Vice President
Licensed Adjuster
Email: dniland@nfa.com
Office: (315) 437-7400 Ext. 3001
1-800-999-3333
Cell: (315) 374-4001
Dennis earned the prestigious designation of Senior Professional Public Adjuster and is accredited by the National Association of Public Insurance Adjusters (NAPIA). Before joining NFA in 1974 as a Licensed Public Adjuster, he was a Licensed Independent Adjuster with the General Adjustment Bureau. He has a degree in Industrial Relations from LeMoyne College, a background in accounting, and served on NAPIA’s board of directors.

Thomas J. Niland, IV

Regional VP
Licensed Adjuster
Email: tniland@nfa.com
Office: (315) 437-7400 Ext. 3009
1-800-999-3333
Cell: (315) 374-0073
T.J. is a Licensed Public Adjuster with licenses in five states and the Virgin Islands. He has successfully negotiated many multimillion dollar settlements including commercial, industrial, municipal and residential. He acts as an appraiser for dispute resolutions and is often called on by attorneys as an expert in insurance. He has a B.S. from Pennsylvania State University.


Frank R, Papa, J.D.

Chairman
Licensed Adjuster
Email: fpapa@nfa.com
Office: (716) 689-7700 Ext. 1001
1-800-777-3333
Cell: (716) 583-7701
Frank joined the company founded by his father in 1947 as a Licensed Public Adjuster and took over as President of NFA after Bernard J. Papa retired in 1965. Frank has earned an international reputation as a leader in the public adjusting profession and as an expert in property insurance law. He graduated from the University of Buffalo Law School and has a Juris Doctorate degree. He is admitted to practice law in New York and Pennsylvania.

Jodie A. Papa

Manager - Buffalo Office
Licensed Adjuster
Email: jpapa@nfa.com
Office: (716) 689-7700 Ext. 1011
1-800-777-3333
Cell: (716) 609-8003
Jodie worked as an accountant for a Manhattan investment banking firm before joining NFA as a Licensed Public Adjuster and also served as a Field Contents Estimator for NFA. Jodie was appointed Manager of the Buffalo Office in 2015, she handles commercial and residential losses. Jodie has served on the board of directors for the National Association of Public Insurance Adjusters and was elected as its secretary in 2015. She earned her degree in Accounting from Niagara University.

Katherine M. Papa

Licensed Adjuster
Email: katiepapa@nfa.com
Office: (716) 689-7700 Ext. 1003
1-800-777-3333
Cell: (716) 609-8002
Katie joined NFA in 2009 and is a Licensed Public Adjuster who handles residential and commercial losses. Katherine has previous experience as a personal consultant and team leader. She is a graduate of Niagara University. Katherine also the Director of Online Marketing Communications for NFA.

Kelly M. Papa

Licensed Adjuster
Email: kpapa@nfa.com
Office: (716) 689-7700 Ext. 1030
1-800-777-3333
Cell: (716) 609-8001
 

Ronald J. Papa, SPPA

President
SPPA Licensed Adjuster
Email: rpapa@nfa.com
Direct: 1-800- 632-7272
Office: (716) 632-7272
1-800-777-3333

Cell: (716) 583-7272
Ron has been instrumental in NFA's growth for more than 30 years. He has successfully adjusted more than 2,000 insurance losses working for a wide range of clients since 1971. Ron earned the prestigious designation of Senior Professional Public Adjuster and is accredited by the National Association of Public Insurance Adjusters (NAPIA), of which he is past president. He was named Person of the Year by NAPIA in 1996 for "outstanding leadership" and recently addressed the National Symposium of Insurance Commissioners at their conference in Florida. Ron is approved as an instructor by numberous State Insurance Departments, the New York State Bar Association, and the Society of CPAs. He graduated from Niagara University in 1974.

Nat J. Piro

Manager - NYC Office
Licensed Adjuster
Email: npiro@nfa.com
Office: (973) 235-0173 Ext. 1004
1-800-777-3333
Cell: (973) 390-3866
Nat serves as Manager in NFA’s New York office and has more than 30 years of experience with Fireman’s Fund Insurance in property insurance claims, including litigation, and has supervised many large catastrophic losses. He is licensed in New York, New Jersey and Connecticut. Nat is a graduate of Essex County College of Business.

Angelo I. Puccio

Licensed Adjuster
Email: apuccio@nfa.com
Office: (716) 689-7700 Ext. 1019
1-800-777-3333
Cell: (716) 583-7719
Angelo's knowledge of the insurance industry is invaluable in the adjustment of commercial and residential losses. He was a General Adjuster with the Hartford Insurance Group before joining NFA as a Licensed Public Adjuster. He is past president of the Buffalo Claims Association and attended SUNY Geneseo.

Lisa Radio

Manager - Syracuse Office
Licensed Adjuster
Email: lradio@nfa.com
Office: (315) 437-7400 Ext. 3010
1-800-999-3333
Cell: (315) 374-4010
Lisa joined NFA in 1990 and is a Licensed Public Adjuster. She earned a Bachelor’s degree in Finance from LeMoyne College. Lisa has extensive knowledge of the National Flood Insurance Program and she coordinated NFA’s catastrophe operation in Syracuse for the 1998 Labor Day derecho and 2011 floods.

Rick Recuparo

Licensed Adjuster
Email: rrecuparo@nfa.com
Office: (315) 437-7400 Ext. 3016
1-800-999-3333
Cell: (315) 350-7578
Rick joined NFA as a Licensed Public Adjuster in 2011. He attended Syracuse University and his previous experience includes managing and developing properties for the Pyramid Companies and Syracuse Home Headquarters. He has 25 years of experience in major account sales, contract negotiations and construction development.

Joseph P. Riscili

Licensed Adjuster
Email: jriscili@nfa.com
Office: (716) 689-7700 Ext. 1016
1-800-777-3333
Cell: (716) 583-7716
Joe worked at GAB Business Services and the Hartford Insurance Group before joining NFA as a Licensed Public Adjuster. A broad range of specialized business knowledge aids him in handling complicated commercial losses. Joe served on NFA’s “Yosemite Team” and graduated from Bowling Green State University.

Eugene Savaia

Licensed Adjuster
Email: esavaia@nfa.com
Office: (905) 643-6262 Ext. 6011
1-800-790-2622
Cell: (416) 904-9148
Eugene joined NFA as a Licensed Public Adjuster in 2009 and has 30 years experience in the insurance industry with residential and commercial losses and risk management. He previously served with AON Reed Stenhouse, Zurich Insurance Co., and FM Global and is a member of Insurance Institute of Canada.

James A. Shephard

Licensed Adjuster
Email: jshephard@nfa.com
Office: (716) 664-2620
Ext. 4001
1-800-888-3333
Cell: (716) 640-3919
Jim served with the Hartford Insurance Group before joining NFA in 1984 as a Licensed Public Adjuster. He has broad expertise in commercial and residential claims as well as business income claims and served as NFA’s lead adjuster for Hurricane Georges in Puerto Rico. He graduated from SUNY Fredonia with a degree in Business Administration.

Robert Sisti

Licensed Adjuster
Email: rsisti@nfa.com
Office: (315) 732-5500 Ext. 3017
1-800-999-3333
Cell: (315) 790-7906
Rob joined NFA in 2014. He covers the Central New York area, with a special focus on Utica. Rob has hurricane experience with both Super Storm Sandy and Irene. He is a graduate of Mohawk Valley Community College.

Devin J. Soper

Licensed Adjuster
Email: dsoper@nfa.com
Office: (585) 272-8220 Ext. 2019
1-800-570-8220
Cell: (607) 761-5002
 

William J. Troy

Licensed Adjuster
Email: wtroy@nfa.com
Office: (716) 689-7700 Ext. 1018
1-800-777-3333
Cell: (716) 583-7718
Bill served as Branch Manager for the General Adjustment Bureau and later became a partner of Chautauqua Claims Service. He has been with NFA as a Licensed Public Adjuster since 1983 and is an expert in adjusting commercial and residential losses. He is a graduate of St. Bonaventure University.

Eric S. Walter, AIC

Licensed Adjuster
Email: ewalter@nfa.com
Office: (585) 272-8220 Ext. 2016
1-800-570-8220
Cell: (585) 955-3716
Eric is a Licensed Public Adjuster and joined NFA in 2010 with extensive insurance experience including 33 years with GAB Robins NA, Inc. His expertise includes commercial and industrial losses, inland marine, boiler and machinery, condominium and personal losses. Eric earned a B.A in Economics and Sociology from University of Rochester.




















































































Torch Award
Corporate Headquarters:
One NFA Park
Amherst, NY 14228-1187

Toll Free
1-800-777-3333
Phone (716) 689-7700
Fax (716) 689-7768
nfa.com
Contact Us
Ask an Expert


National Association of
Public Insurance Adjusters


Building Owners & Managers
Association International


New York Public Adjusters Association, Inc.


Texas Association of Public Insurance Adjusters


National Emergency Management Association


Florida Association of Public Insurance Adjusters


Pennsylvania Association of Public Adjusters


New Jersey Public Adjuster Association


Massachusetts Association of Public Adjusters

Copyright © 2015, National Fire Adjustment Co., Inc., All Rights Reserved       Site Map
Corporate Headquarters:
One NFA Park
Amherst, NY 14228-1187
Toll Free 1-800-777-3333
Phone (716) 689-7700
Fax (716) 689-7768
nfa.com


Torch Award
Contact Us
Ask an Expert

National Association of
Public Insurance Adjusters


Building Owners & Managers
Association International


New York Public Adjusters Association, Inc.


Texas Association of Public Insurance Adjusters


National Emergency Management Association


Florida Association of Public Insurance Adjusters


Pennsylvania Association of Public Adjusters


New Jersey Public Adjuster Association


Massachusetts Association of Public Adjusters

Copyright © 2015, National Fire Adjustment Co., Inc., All Rights Reserved       Site Map
Corporate Headquarters:
One NFA Park
Amherst, NY 14228-1187

Toll Free 1-800-777-3333
Phone (716) 689-7700
Fax (716) 689-7768
nfa.com


Torch Award
Contact Us
Ask an Expert

National Association of
Public Insurance Adjusters


Building Owners & Managers
Association International


New York Public Adjusters Association, Inc.


Texas Association of Public Insurance Adjusters


National Emergency Management Association


Florida Association of Public Insurance Adjusters


Pennsylvania Association of Public Adjusters


New Jersey Public Adjuster Association


Massachusetts Association of Public Adjusters

Copyright © 2015, National Fire Adjustment Co., Inc., All Rights Reserved       Site Map