NFA home
Facebook Twitter Linkedin YouTube
        Toll Free Hotline
1-800-777-3333
About Us
& Personnel

Retaining NFA
Clients
Commercial
& Industrial

Governmental
& Institutional

Residential
& Condo

Case Studies
Articles &
Presentations

FAQ
Misc
NFA home
Facebook Twitter Linkedin YouTube
        Toll Free Hotline
1-800-777-3333
About Us
& Personnel

Retaining NFA
Clients
Case Studies
FAQ
Commercial
& Industrial

Governmental
& Institutional

Residential
& Condo

Articles &
Presentations

Misc

NFA home
1-800-777-3333
Facebook Twitter Linkedin YouTube
About Us
& Personnel

Retaining NFA
Clients
Case Studies
Commercial
& Industrial

Governmental
& Institutional

Residential
& Condo

Articles &
Presentations

FAQ
Misc


NFA Adjusters

  • BONANZA, Salvatore T.
  • BRAUNSCHEIDEL, P. Joseph
  • BURNS, Daniel K.
  • CHARRIER, Joseph R.
  • CHARRIER, Tyler J.
  • CONNORS, Kim S.
  • CONLEY, Dax S.
  • CORBIN, Gavin P.
  • DONNELLY, John E.
  • DONNELLY, Patrick M.
  • DUESTER, Michael F.
  • FAVRO, Alden E., III
  • FINI, Frank
  • GRAFF, Daniel P.
  • HAMMOND, Rod
  • LEBLANC, David D.
  • MAFFEI, Anthony R.
  • MCCOULF, John A.
  • MCKENICA, Michael E.
  • MULLALEY, Jim H.
  • NILAND, Dennis E.
  • NILAND, Thomas J., IV
  • PAPA, Jodie A.
  • PAPA, Katherine M.
  • PAPA, Kelly M.
  • PAPA, Ronald J.
  • PIRO, Nat J.
  • POAG, Colin
  • PUCCIO, Angelo I.
  • PURCELL, Connor J.
  • RADIO, Lisa M.
  • RECUPARO, Rick
  • RISCILI, Joseph P.
  • ROOF, James S.
  • SHEPHARD, James A.
  • SISTI, Robert A.
  • SOPER, Devin J.
  • TROY, William J.
  • WALTER, Eric S.
  • WRIGHT, Brian C.



  • Salvatore T. Bonanza

    Licensed Adjuster
    Email: sbonanza@nfa.com
    Office: (315) 437-7400 Ext. 3012
    1-800-999-3333
    Cell: (315) 276-8374
    Sal joined NFA as a licensed public adjuster in 2016. Before joining NFA he was employed with Utica National Insurance Group as a Senior Property Claims Specialist with a focus on Commercial and Personal Lines Insurance. He graduated from Utica College of Syracuse University with a B.S. Degree in Business Management.   

    P. Joseph Braunscheidel

    Licensed Adjuster
    Email: jbraunscheidel@nfa.com
    Office: (716) 689-7700 Ext. 1015
    1-800-777-3333
    Cell: (716) 609-1132
    Joe joined NFA in 2003 as a Licensed Public Adjuster. He previously held a variety of positions with State Farm Fire & Casualty Co., including Team Manager, and has extensive customer service experience in personal and commercial claims. His Business Administration degree is from Buffalo State College.

    Daniel K. Burns

    Licensed Adjuster
    Email: dburns@ nfa.com
    Office: (716) 664-2620 Ext. 4003
    1-800-888-3333
    Cell: (716) 969-1223
    Dan joined NFA in 2017 as a Licensed Public Adjuster, licensed in New York and Pennsylvania.  In January 2019 he was named Manager of the Jamestown adn Erie office locations.  He came to NFA after completing a 30 year career in law Enforcment, retiring from the Bureau of Criminal Investigation with the New York State Police Department.  Dan completed his education at Gannon University, where he studied Criminal Justice and Accounting.

    Joseph R. Charrier, SPPA

    Executive General Adjuster
    Email: jcharrier@nfa.com
    Office: (716) 689-7700 Ext. 7001
    1-800-777-3333
    Cell: (207) 776-8187
    Joe entered the public insurance adjusting profession over 30 years ago and is licensed in more than 30 states. He was the principle of Atlantic Adjusters, a New England public adjusting firm. He joined NFA as Regional General Adjuster in 2015 with experience successfully negotiating multi-million dollar settlements including commercial, industrial, municipal and residential claims. In 2019 Joe earned the prestigious designation of Senior Professional Public Adjuster.

    Tyler J. Charrier

    Licensed Adjuster
    Email: tcharrier@nfa.com
    Office: (585) 272-8220 Ext. 2018
    1-800-570-8220
    Cell: (585) 689-1153
    Tyler grew up in the business with his father and has been involved for over 8 years now. Tyler started in Personal Property and became Xactimate certified to start writing residential building estimates. He has experience with catastrophe losses including; Super Storm Sandy, Irene and the tornadoes in Western MA and Ohio. Tyler has been in involved in many commercial and residential losses and in 2011 he became a Licensed Public Adjuster.  Since then Tyler has specialized in handling residential losses. Tyler joined NFA in 2016.  He attended Southern Maine Community College and The University of Southern Maine.

    Kim S. Connors

    Chief Financial Officer
    Licensed Adjuster
    Email: kconnors@nfa.com
    Office: (716) 689-7700 Ext. 1043
    1-800-777-3333
    Kim is NFA's CFO and assists in day-to-day operations. She graduated from the Rochester Institute of Technology with a degree in Accounting. She is a Certified Public Accountant and a Licensed Public Adjuster. Before joining NFA, she worked in private practice.

    Dax S. Conley

    Licensed Adjuster
    Email: dconley@nfa.com
    Office: (905) 643-6262 Ext. 6012
    1-800-790-2622
    Cell: (416) 417-4172
    Dax joined NFA in 2015 bringing 15 years of adjusting and claims experience which includes leadership and mentoring roles. Before NFA Dax had worked for large and medium sized insurance companies as well as independent adjusting firms such as: Intact, York Fire, Cunningham Lindsay, Crawford Adjusters Canada and Gore Mutual.  Dax has a strong passion for customer service and is keen on the intricacies of a policy to enact proper settlements from insurance companies. Dax's scholastic aspirations have secured him his Chartered Insurance Professional ( C.I.P ) designation along with his Canadian Risk Management ( C.R.M ) designation.

    Gavin P. Corbin

    Licensed Adjuster
    Email: gcorbin@nfa.com
    Office: (585) 272-8220  Ext. 2021
    1-800-570-8220
    Cell: (585) 967-2015
    Gavin joined NFA in January 2019, bringing many years of past insurance experience.  He worked for Nationwide Insurance on their National Catastrophe Team, until he was promoted to handle Farm and Commercial losses.  He has extensive claims handling experience.  Gavin graduated from Keuka College.

    John E. Donnelly

    Executive Director
    Licensed Adjuster

    Email: jdonnelly@nfa.com
    Office: (716) 689-7700 Ext. 1025
    1-800-777-3333
    Cell: (716) 609-1430
    John came to NFA with 15 years of insurance experience working for insurance companies as a property and casual claims adjuser and represent the northeastern region as a mold mitigation specialist.  Jouhn graduated from Buffalo State College.  He is active in his community and a former Board of Education trustee.  John is licensed in 27 states and has handled several large losses including the Joplin School's over $100 million dollar loss in May 2011.

    Patrick M. Donnelly

    Manager - Rochester Office
    Licensed Adjuster
    Email: pdonnelly@nfa.com
    Office: (585) 272-8220 Ext. 2006
    1-800-570-8220
    Cell: (585) 303-4406
    Pat served with the Prudential Property and Casualty Insurance Company as a Senior Property Claims Adjuster before joining NFA as a Licensed Public Adjuster. His broad knowledge of the insurance industry proves invaluable when working with clients in analyzing both commercial and residential property claims.

    Michael F. Duester

    Licensed Adjuster
    Email: mduester@nfa.com
    Office: (315) 437-7400 Ext. 3013
    1-800-999-3333
     

    Alden E. Favro, III

    Executive General Adjuster
    Email: afavro@nfa.com
    Office: (585) 272-8220 Ext. 2008
    1-800-570-8220
    Cell: (585) 303-4408
    Al joined NFA in 1995, after serving as Claims Supervisor for the General Accident Insurance Company. Al has handled numerous complex claims from all major hurricanes since 1989 and worked with many business owners that suffered extensive damage from the 9/11 tragedy. He is a graduate of St. John Fisher College with a degree in Management.

    Frank Fini

    Licensed Adjuster
    Email: ffini@nfa.com
    Office: (905) 643-6262 Ext. 6002
    1-800-790-2622
    Cell: (416) 275-5002
    Frank is a Licensed Public Adjuster and joined NFA in 1993. He has a strong background in commercial and residential insurance policies and Ontario provincial regulations which allow him to coordinate complex losses. A member of the Insurance Institute of Canada, Frank has a B.A. in Marketing Management from York University.

    Daniel P. Graff

    Licensed Adjuster
    Email: dgraff@nfa.com
    Office: (716) 689-7700 Ext. 1010
    1-800-777-3333
    Cell: (716) 583-7710
    Dan is a Licensed Public Adjuster. Before joining NFA in 1998, he was a Multi-Line Adjuster with GAB Business Services and a Senior Claims Representative with Aetna/Travelers Insurance Companies. Dan graduated with a B.S. in Business Administration from SUNY Oswego and earned an MBA in Professional Accounting from Canisius College.

    Rod Hammond

    Licensed Adjuster
    Email: rhammond@nfa.com
    Office: (905) 643-6262 Ext. 6010
    1-800-790-2622
    Cell: (416) 801-5132
    Rod is a Licensed Public Adjuster and joined NFA in 2006, bringing more than 30 years of experience in insurance adjusting. Before NFA, he worked at Continental Insurance, Fireman’s Fund, William K. Miller Insurance Adjusters, and Crawford Adjusters Canada.

    David D. LeBlanc

    Vice President - Toronto Office
    Licensed Adjuster
    Email: dleblanc@nfa.com
    Office: (905) 643-6262 Ext. 6008
    1-800-790-2622
    Cell: (647) 212-4090
    David joined NFA in 2006 after holding key positions in finance and management with a fortune 500 company. He earned the prestigious designation Chartered Insurance Professional and has a B.S. in Economics from McMaster University, Dave currently manages the Canadian branch offices of NFA.

    Anthony R. Maffei

    Licensed Adjuster
    Email: amaffei@nfa.com
    Office: (973) 798-7320 Ext. 1005
    1-800-777-3333
    Cell: (732) 439-6633
    Anthony is a licensed public adjuster who joined NFA in 2016. Prior to joining NFA, Anthony held multiple positions within a financial Fortune 500 company in application development/support and incident management.  Anthony is currently licensed in both the state of New York and New Jersey and a member of IAUA (Insurance Appraisal And Umpire Association, Inc.) who certified Anthony as a Property Insurance Appraiser (CPIA).  He has a B.S. in Information Technology from The University of Phoenix and earned an associate’s degree from The Chubb Institute in Quality Assurance and Web Development/Business Programming. 

    John A. McCoulf

    Executive General Adjuster
    Email: jmccoulf@nfa.com
    Office: (716) 689-7700 Ext. 1012
    1-800-777-3333
    Cell: (716) 583-7712
    John joined NFA in 1978 as a Licensed Public Adjuster and handles complex commercial and residential claims throughout the United States. He has served on all of NFA's large loss and hurricane teams since joining the company. He previously served with General Adjustment Bureau and with Hartford Insurance Group. He is a graduate of the University of Buffalo.

    Michael E. McKenica

    Licensed Adjuster
    Email: mmckenica@nfa.com
    Office: (716) 689-7700 Ext. 1014
    1-800-777-3333
    Cell: (716) 308-9567
    Michael joined NFA as a Licensed Public Adjuster in 2018.  Before joining NFA he was employed for over 5 years as a Licensed Insurance Agent for Allstate Insurance.  He attended the University of Buffalo with a focus in Computer Science and Engineering. 

    Jim H. Mullaley

    Licensed Adjuster
    Email: jmullaley@nfa.com
    Office: (315) 437-7400 Ext. 3002
    1-800-999-3333
    Cell: (315) 460-5411
    Jim joined NFA in 2014 after working as a Field Adjuster in the Property Department with Travelers Insurance. He handles residential and commercial claims for NFA. Jim has a B.A. in Business Marketing from Mercyhurst College and M.S. in Education from Elmira College.

    Dennis E. Niland, SPPA

    Executive Vice President
    Licensed Adjuster
    Email: dniland@nfa.com
    Office: (315) 437-7400 Ext. 3001
    1-800-999-3333
    Cell: (315) 374-4001
    Dennis earned the prestigious designation of Senior Professional Public Adjuster and is accredited by the National Association of Public Insurance Adjusters (NAPIA). Before joining NFA in 1974 as a Licensed Public Adjuster, he was a Licensed Independent Adjuster with the General Adjustment Bureau. He has a degree in Industrial Relations from LeMoyne College, a background in accounting, and served on NAPIA’s board of directors.

    Thomas J. Niland, IV

    Regional VP
    Licensed Adjuster
    Email: tniland@nfa.com
    Office: (315) 437-7400 Ext. 3009
    1-800-999-3333
    Cell: (315) 374-0073
    T.J. is a Licensed Public Adjuster with licenses in five states and the Virgin Islands. He has successfully negotiated many multimillion dollar settlements including commercial, industrial, municipal and residential. He acts as an appraiser for dispute resolutions and is often called on by attorneys as an expert in insurance. He has a B.S. from Pennsylvania State University.

    Jodie A. Papa

    Manager - Buffalo Office
    Licensed Adjuster
    Email: jpapa@nfa.com
    Office: (716) 689-7700 Ext. 1011
    1-800-777-3333
    Cell: (716) 609-8003
    Jodie worked as an accountant for a Manhattan investment banking firm before joining NFA as a Licensed Public Adjuster and also served as a Field Contents Estimator for NFA. Jodie was appointed Manager of the Buffalo Office in 2015, she handles commercial and residential losses. Jodie has served on the board of directors for the National Association of Public Insurance Adjusters and was elected as its secretary in 2015. She earned her degree in Accounting from Niagara University.

    Katherine M. Papa

    Licensed Adjuster
    Email: katiepapa@nfa.com
    Office: (716) 689-7700 Ext. 1003
    1-800-777-3333
    Cell: (716) 609-8002
    Katie joined NFA in 2009 and is a Licensed Public Adjuster who handles residential and commercial losses. Katherine has previous experience as a personal consultant and team leader. She is a graduate of Niagara University. Katherine also the Director of Online Marketing Communications for NFA.

    Kelly M. Papa

    Licensed Adjuster
    Email: kpapa@nfa.com
    Office: (716) 689-7700 Ext. 1030
    1-800-777-3333
    Cell: (716) 609-8001
    Kelly is the Administrative Office Manager of the Buffalo Office. She is also a Licensed Public Adjuster and Bookkeeper. She graduated from Erie Community College and attended Buffalo State College's Business Administration program. Prior to joining NFA, in 2004, Kelly worked as a Branch Operations Supervisor, as well as a teller trainer, at Fleet Bank.

    Ronald J. Papa, SPPA

    President
    SPPA Licensed Adjuster
    Email: rpapa@nfa.com
    Direct: 1-800- 632-7272
    Office: (716) 632-7272
    1-800-777-3333

    Cell: (716) 583-7272
    Ron has been instrumental in NFA's growth for more than 30 years. He has successfully adjusted more than 2,000 insurance losses working for a wide range of clients since 1971. Ron earned the prestigious designation of Senior Professional Public Adjuster and is accredited by the National Association of Public Insurance Adjusters (NAPIA), of which he is past president. He was named Person of the Year by NAPIA in 1996 for "outstanding leadership" and recently addressed the National Symposium of Insurance Commissioners at their conference in Florida. Ron is approved as an instructor by numberous State Insurance Departments, the New York State Bar Association, and the Society of CPAs. He graduated from Niagara University in 1974.

    Nat J. Piro

    Manager - NYC Office
    Licensed Adjuster
    Email: npiro@nfa.com
    Office: (973) 798-7320 Ext. 7004
    1-800-777-3333
    Cell: (973) 390-3866
    Nat serves as Manager in NFA’s New York office and has more than 30 years of experience with Fireman’s Fund Insurance in property insurance claims, including litigation, and has supervised many large catastrophic losses. He is licensed in New York, New Jersey and Connecticut. Nat is a graduate of Essex County College of Business.

    Colin Poag

    Licensed Adjuster
    Email: cpoag@nfa.com
    Office: (905) 643-6262  Ext. 6015
    1-800-790-2622
    Cell: (416) 270-3979
    Colin joined NFA as a Commercial Contents Estimator in 2010.  Since joining NFA he has become a Licensed Public Adjuster.  Prior to NFA, he held a senior role for a major manufacturing association.  Colin attended Laurentian University and Georgian College of Applied Arts and Technology.  He is a member of the Insurance Institute of Canada and is pursuing CIP designation.

    Angelo I. Puccio

    Licensed Adjuster
    Email: apuccio@nfa.com
    Office: (716) 689-7700 Ext. 1019
    1-800-777-3333
    Cell: (716) 583-7719
    Angelo's knowledge of the insurance industry is invaluable in the adjustment of commercial and residential losses. He was a General Adjuster with the Hartford Insurance Group before joining NFA as a Licensed Public Adjuster. He is past president of the Buffalo Claims Association and attended SUNY Geneseo.

    Connor J. Purcell

    Licensed Adjuster
    Email: cpurcell@nfa.com
    Office: (973) 798-7320 Ext. 7002
    1-800-777-3333
    Cell: (201) 937-9034
    Connor joined NFA as a Licensed Public Adjuster in 2019.  He has a J.D. from New York Law School and a B.A. from Fairfield Universtiy.  Prior to joining NFA, Connor worked for a Federal Judge as a law clerk.

    Lisa M. Radio

    Manager - Syracuse Office
    Licensed Adjuster
    Email: lradio@nfa.com
    Office: (315) 437-7400 Ext. 3010
    1-800-999-3333
    Cell: (315) 374-4010
    Lisa joined NFA in 1990 and is a Licensed Public Adjuster. She earned a Bachelor’s degree in Finance from LeMoyne College. Lisa has extensive knowledge of the National Flood Insurance Program and she coordinated NFA’s catastrophe operation in Syracuse for the 1998 Labor Day derecho and 2011 floods.

    Rick Recuparo

    Licensed Adjuster
    Email: rrecuparo@nfa.com
    Office: (315) 437-7400 Ext. 3016
    1-800-999-3333
    Cell: (315) 350-7578
    Rick joined NFA as a Licensed Public Adjuster in 2011. He attended Syracuse University and his previous experience includes managing and developing properties for the Pyramid Companies and Syracuse Home Headquarters. He has 25 years of experience in major account sales, contract negotiations and construction development.

    Joseph P. Riscili

    Licensed Adjuster
    Email: jriscili@nfa.com
    Office: (716) 689-7700 Ext. 1016
    1-800-777-3333
    Cell: (716) 583-7716
    Joe worked at GAB Business Services and the Hartford Insurance Group before joining NFA as a Licensed Public Adjuster. A broad range of specialized business knowledge aids him in handling complicated commercial losses. Joe served on NFA’s “Yosemite Team” and graduated from Bowling Green State University.

    James S. Roof

    Executive Director
    Email: jroof@nfa.com
    Office: (716) 689-7700 Ext. 7007
    1-800-777-3333
    Cell: (703) 622-3377
    Jim comes to NFA with over 40 years of experience assisting policyholders, as an advocate in insurance matters.  During that time, he has tenured with a national loss consulting company, an AmLaw 100 law firm, Deloitte, and an international professional services firm.  His main focus is large and catastrophic property loss consulting, as well as business development.

    James A. Shephard

    Licensed Adjuster
    Email: jshephard@nfa.com
    Office: (716) 664-2620
    Ext. 4001
    1-800-888-3333
    Cell: (716) 640-3919
    Jim served with the Hartford Insurance Group before joining NFA in 1984 as a Licensed Public Adjuster. He has broad expertise in commercial and residential claims as well as business income claims and served as NFA’s lead adjuster for Hurricane Georges in Puerto Rico. He graduated from SUNY Fredonia with a degree in Business Administration.

    Robert A. Sisti

    Licensed Adjuster
    Email: rsisti@nfa.com
    Office: (315) 732-5500 Ext. 3017
    1-800-999-3333
    Cell: (315) 790-7906
    Rob joined NFA in 2014. He covers the Central New York area, with a special focus on Utica. Rob has hurricane experience with both Super Storm Sandy and Irene. He is a graduate of Mohawk Valley Community College.

    Devin J. Soper

    Licensed Adjuster
    Email: dsoper@nfa.com
    Office: (585) 272-8220 Ext. 2019
    1-800-570-8220
    Cell: (607) 761-5002
    Devin is a Licensed Public Adjuster and joined NFA in 2017 with several years of insurance experience.  He previously worked as an insurance agent for State Farm.  He graduated from Elmira College with a B.A. in Mathematics.

    William J. Troy

    Licensed Adjuster
    Email: wtroy@nfa.com
    Office: (716) 689-7700 Ext. 1018
    1-800-777-3333
    Cell: (716) 583-7718
    Bill served as Branch Manager for the General Adjustment Bureau and later became a partner of Chautauqua Claims Service. He has been with NFA as a Licensed Public Adjuster since 1983 and is an expert in adjusting commercial and residential losses. He is a graduate of St. Bonaventure University.

    Eric S. Walter, AIC

    Licensed Adjuster
    Email: ewalter@nfa.com
    Office: (585) 272-8220 Ext. 2016
    1-800-570-8220
    Cell: (585) 955-3716
    Eric is a Licensed Public Adjuster and joined NFA in 2010 with extensive insurance experience including 33 years with GAB Robins NA, Inc. His expertise includes commercial and industrial losses, inland marine, boiler and machinery, condominium and personal losses. Eric earned a B.A in Economics and Sociology from University of Rochester.

    Brian C. Wright

    Licensed Adjuster
    Email: bwright@nfa.com
    Office: (716) 664-2620 Ext. 4004
    1-800-888-3333
    Cell: (716) 989-9060
    Brian is a Licensed Public Adjuster with over 18 years of experience in the industry.  He has an extensive background in the construction field as a consultant, participating in appraisals and umpire work for dispute resolutions.  He also has experience as an Environmental Consultant. He is a graduate of Weber State.









    Torch Award
    Corporate Headquarters:
    One NFA Park
    Amherst, NY 14228-1187

    Toll Free
    1-800-777-3333
    Phone (716) 689-7700
    Fax (716) 689-7768
    nfa.com
    Contact Us
    Ask an Expert


    National Association of
    Public Insurance Adjusters


    Building Owners & Managers
    Association Buffalo


    Building Owners & Managers
    Association Rochester


    New York Public Adjusters Association, Inc.


    Texas Association of Public Insurance Adjusters


    National Emergency Management Association


    Florida Association of Public Insurance Adjusters


    New Jersey Public Adjuster Association


    Massachusetts Association of Public Adjusters


    Insurance Appraisal And Umpire Association, Inc.

    Copyright © 2019, National Fire Adjustment Co., Inc., All Rights Reserved       Site Map
    Corporate Headquarters:
    One NFA Park
    Amherst, NY 14228-1187
    Toll Free 1-800-777-3333
    Phone (716) 689-7700
    Fax (716) 689-7768
    nfa.com


    Torch Award
    Contact Us
    Ask an Expert

    National Association of
    Public Insurance Adjusters


    Building Owners & Managers
    Association Buffalo


    Building Owners & Managers
    Association Rochester


    New York Public Adjusters Association, Inc.


    Texas Association of Public Insurance Adjusters


    National Emergency Management Association


    Florida Association of Public Insurance Adjusters


    New Jersey Public Adjuster Association


    Massachusetts Association of Public Adjusters


    Insurance Appraisal And Umpire Association, Inc.

    Copyright © 2019, National Fire Adjustment Co., Inc., All Rights Reserved       Site Map
    Corporate Headquarters:
    One NFA Park
    Amherst, NY 14228-1187

    Toll Free 1-800-777-3333
    Phone (716) 689-7700
    Fax (716) 689-7768
    nfa.com


    Torch Award
    Contact Us
    Ask an Expert

    National Association of
    Public Insurance Adjusters


    Building Owners & Managers
    Association Buffalo


    Building Owners & Managers
    Association Rochester


    New York Public Adjusters Association, Inc.


    Texas Association of Public Insurance Adjusters


    National Emergency Management Association


    Florida Association of Public Insurance Adjusters


    New Jersey Public Adjuster Association


    Massachusetts Association of Public Adjusters


    Insurance Appraisal And Umpire Association, Inc.

    Copyright © 2019, National Fire Adjustment Co., Inc., All Rights Reserved       Site Map